Question 1

Are you insured?

Accepted Answer

Yes, we carry full public liability insurance and workers compensation insurance. This protects both your property and our staff in the unlikely event of any incidents during cleaning operations.

Question 2

Do you use eco-friendly chemicals?

Accepted Answer

Absolutely! We offer eco-friendly, non-toxic cleaning products as standard. These are safe for your staff, clients, and the environment while still delivering exceptional cleaning results. We can also accommodate specific product preferences upon request.

Question 3

Do you provide consumables like toilet paper and hand soap?

Accepted Answer

Yes, we can supply all necessary consumables including toilet paper, hand soap, paper towels, and bin liners. This is available as an optional add-on service and can be tailored to your facility's specific needs and usage patterns.

Question 4

Will a supervisor be present during cleaning?

Accepted Answer

Yes, a supervisor is present at every cleaning session. They oversee the work, ensure quality standards are met, and serve as your primary point of contact. This hands-on supervision is one of our key differentiators.

Question 5

Are your staff police checked?

Accepted Answer

Yes, all our cleaning staff undergo thorough police checks and background verification before joining our team. We take security seriously and ensure only trustworthy, vetted professionals enter your premises.

Question 6

Do you provide photo reports of completed work?

Accepted Answer

Yes, we provide before and after photos as part of our quality control process. These are sent to you after each cleaning session, giving you complete transparency and peace of mind that the work has been completed to our high standards.

Question 7

How do you handle incident reporting?

Accepted Answer

We have a comprehensive incident reporting system. Any issues, damages, or concerns are documented immediately and reported to you within 24 hours. Our contract manager reviews all incidents and implements corrective actions to prevent recurrence.

Question 8

What happens if I'm not satisfied with the cleaning?

Accepted Answer

Customer satisfaction is our priority. If you're not happy with any aspect of our service, contact us immediately and we'll return to address the issue at no extra cost. We also conduct fortnightly reviews to ensure ongoing quality and address any concerns proactively.

Frequently Asked Questions